Smart Systems.
Stronger Teams.
Future-proof your business with AI, automation and process excellence. We help SMBs cut busywork, connect their systems, and grow without adding headcount.
Unlock the power of AI to simplify, scale and succeed.
NovoPro partners with forward-thinking SMBs to identify automation opportunities, streamline processes, and build practical AI solutions that free up time, reduce costs, and drive measurable growth.
Reclaim hours every week by automating repetitive manual work.
Let AI handle routine enquiries so your team focuses on what matters.
We prioritise quick wins so you see ROI fast, not after a year-long project.
“It's changed the conversation from 'we think this is roughly right' to 'here are the numbers.'”
What We Do
Everything you need to run smarter.
AI Training & Adoption
Get your whole team confidently using AI safely, with the right guardrails in place.
- In-person or online training, tailored to how your team actually works
- Company-wide LLM rollout (Claude, ChatGPT) connected to your systems
- Usage guardrails and policy so staff know what's safe to share
Automation Opportunity Audits
We find the repetitive work eating your team's week, then hand you a costed plan to remove it.
- Structured scoring of every process on value and complexity
- Your top 3–7 highest-ROI opportunities, ranked and quantified
- A clear implementation roadmap you can build with us or take in-house
Smart System Implementations
Executive-level visibility of your whole business. Ask it a question, get an answer in plain English.
- End-to-end visibility across your systems in one place
- Ask questions of your business without waiting on a report
- Surfaces optimisation and growth opportunities as they emerge
Process Improvement & Lean Six Sigma
Process mapping, bottleneck removal and SOPs that make the gains stick.
Systems Integration & Data
CRM, ERP and LMS setup, connected so your data flows automatically.
Workflow Automation Builds
Make.com, Zapier and custom automations, agents and chatbots.
UX & Service Design
Customer journey mapping, UX audits and digital experience redesign.
Leadership, Culture & Change
Coaching, change readiness and team performance to make transformation stick.
Strategic Planning & Execution
Strategic planning facilitation, operational roadmaps and accountability.
See an AI Operating System running live
Explore a working demo of the dashboards, automation and intelligence we build.
Our Approach
A proven method.
Zero guesswork.
Combine your industry expertise with our AI & automation expertise to unlock the hidden value inside your business.
Discover
We map your processes end-to-end, identify quick wins and uncover high-value automation opportunities you didn't know existed.
Prioritise
An ROI-driven shortlist of exactly what to automate first, based on effort, impact and your specific business context.
Build
We design and implement tailored, practical solutions. No bloated platforms, no vendor lock-in. Just things that work.
Embed
Training, change support and measurement so adoption actually happens and results compound over time.
Why NovoPro
We don't sell AI.
We sell results.
There's no shortage of AI hype. What's rare is a partner who understands your business, speaks plainly, and delivers outcomes you can actually measure.
Deep multi-discipline expertise
Rare blend of AI, process improvement, UX and leadership capability, all under one roof.
Human-centred, jargon-free
We translate complex tech into plain English and build solutions your team will actually use.
High-ROI, fast implementation
We prioritise what moves the needle first. Expect measurable results in weeks, not months.
Enterprise methods, SMB sensibility
Methods refined from enterprise consulting, Lean Six Sigma and automation strategy, right-sized for your business.
Clear comms and change management
We don't just build and disappear. We make sure your team is ready, confident and on board.
Partnership with Vertica AI
For custom software and engineering needs, we partner with Vertica AI to extend our capabilities.
The person behind NovoPro
Hi, I’m Kesley.
I spent years inside a large organisation working out why processes break, long before anyone was talking about AI. Process improvement, human-centred design, and eventually building an automation capability from the ground up.
In 18 months, the team I led automated the equivalent of more than $1.2 million in staff hours. What I remember more clearly is what it meant for people: between one and four days a week per team of repetitive, error-prone admin gone, depending on the size of the opportunity, and replaced with work that was actually worth their time.
I left the University because I could see what was coming. AI and automation are moving fast, and most small and medium businesses have nobody in their corner to help them navigate it. The skills I had spent a career building were exactly the ones those businesses needed to stay relevant and competitive.
So that is what NovoPro does, and I do it personally. You deal with me, not an account manager. When a project needs specialist engineering, I bring in trusted delivery partners rather than pretend otherwise, and you will always know who is doing what.
I am based in Newcastle, I will turn up in person, and if the honest answer is that you do not need me yet, I will tell you.
Kesley Kernes
Founder and Principal Consultant
- MBA
- Postgraduate Certificate, Business Coaching
- Postgraduate Certificate, Strategic Management
- Lean Six Sigma Black Belt
Who We Work With
Built for Australian SMBs across every industry.
Results
Real businesses. Real outcomes.
See how we've helped businesses across Australia unlock time, cut costs and scale smarter.
Testimonials
In our clients' words.
Kesley brought together data that had been scattered across different systems and spreadsheets for years and turned it into something we could actually see and trust. For the first time, I have current, reliable figures I can put in front of our management and executive team to show real progress, and that same data has strengthened our grant applications. Kes also led a full rejuvenation of our KEE SharePoint, replacing a folder structure that had become unworkable with one the team actually understands, so nothing gets lost or duplicated anymore. It's changed the conversation from 'we think this is roughly right' to 'here are the numbers,' and made day-to-day work easier too.
The data behind my entrepreneurial courses used to be spread across all sorts of places, which made it hard to get a full picture of what students were achieving. Kes brought all of that into a single location, including every dollar of prize money our students have won for their ideas and ventures. Now I can track that in one place and use live, accurate data to promote the courses going forward. I'm genuinely happy with how it's all come together.
Kesley completely transformed how we manage our data across our programs and our I2N events. Event registrations no longer land in a patchwork of spreadsheets. They flow straight from Eventbrite into Airtable, and everything else sits in one place too: participant details, course progress and survey results. The dashboards Kes built mean I can see attendance, progress and feedback at a glance. When it's time to apply for funding or report to senior management, I've got real numbers in seconds rather than hours of manual counting. What made the difference was that Kesley took the time to understand how we actually run our programs before building anything, so what we ended up with fits the way we work rather than forcing us to work around it. He has made a genuine difference to how we run and report, and I'd recommend him to any team drowning in spreadsheets.
FAQ
Questions? We've got answers.
Let's Talk
Ready to unlock your next level of productivity?
Let's design the AI & automation strategy that works for your business. Book a free 30-minute consultation. No pitch, no pressure.