Privacy Policy

NovoPro is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and manage your personal information.

By accessing our Website or using our Services, you consent to the collection and use of your information as described in this Policy.

We may collect the following types of personal information:

Identity & contact information: Name, email address, phone number, company name, job title, and postal address.

Business information: Information about your business operations, processes, systems, and requirements that you share with us in the course of engaging our Services.

Technical data: IP address, browser type and version, time zone, operating system, device information, and pages visited on our Website.

Usage data: Information about how you use our Website and Services, including clicks, pages viewed, and session duration.

Financial information: Payment details (processed securely via third-party payment processors; we do not store full card details).

Communications: Records of correspondence, emails, enquiries, and meeting notes.

We collect personal information directly from you when you:

• Complete a contact or enquiry form on our Website

• Book a consultation or workshop through our online scheduling tool (Calendly)

• Engage us to provide Services under a statement of work

• Subscribe to our communications or download resources

• Communicate with us by email, phone, or other means

We may also collect information automatically through cookies, analytics tools, and similar technologies when you use our Website.

We collect and use personal information to:

• Provide, manage and improve our Services

• Respond to enquiries and communicate with you

• Process payments and manage billing

• Send you relevant updates, newsletters or marketing (where you have consented or it is otherwise lawful)

• Comply with our legal obligations

• Improve our Website and understand how visitors use it

• Protect the security and integrity of our systems

We may share your personal information with:

Service providers: Third-party vendors who assist us in operating our business (e.g., cloud hosting, payment processing, email platforms, analytics, CRM tools). These providers are bound by confidentiality obligations.

Scheduling and booking: When you book a consultation with us, your booking is handled by Calendly LLC. The name, email address and any other details you enter on the booking form are collected and stored by Calendly on our behalf, and are also used to create the calendar invitation. Calendly’s handling of that information is governed by its own privacy policy.

Professional advisers: Lawyers, accountants, or other advisers under confidentiality obligations.

Regulatory bodies: Where required by law, court order or regulatory authority.

We do not sell or rent your personal information to third parties for their own marketing purposes.

Some of our third-party service providers are based outside Australia (for example, cloud infrastructure and SaaS platforms may be hosted in the USA or EU). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs or a comparable standard of protection.

Providers we currently use that store or process personal information outside Australia include Calendly LLC (United States), which handles consultation bookings, and Google LLC (United States), which provides our website analytics. By booking a consultation through our Website, you consent to your details being disclosed to Calendly in the United States for that purpose.

Our Website uses cookies and similar technologies to enhance your experience and collect analytics data. You may disable cookies via your browser settings, but this may affect some functionality.

We may use third-party analytics services (such as Google Analytics) to understand Website usage. These services may collect data subject to their own privacy policies.

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure. However, no method of data transmission or storage is completely secure. You use the Website and share information at your own risk.

If you suspect a data breach affecting your information, please contact us immediately at digital@novopro.com.au.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. When information is no longer required, we will securely destroy or de-identify it.

Under the Privacy Act 1988 (Cth), you have the right to:

• Access personal information we hold about you

• Correct inaccurate or out-of-date information

• Complain about a breach of the APPs

To exercise these rights, please contact us at digital@novopro.com.au. We will respond within a reasonable timeframe (generally 30 days).

We may send you marketing or promotional communications where you have consented or where we have a legitimate interest in doing so. You may opt out at any time by clicking "unsubscribe" in any email we send or by contacting us directly.

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

If you believe we have breached the Australian Privacy Principles, please contact us first at digital@novopro.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when it was last revised. We encourage you to review it periodically. Continued use of our Website or Services after changes are posted constitutes your acceptance of the updated Policy.

For any questions, requests or complaints relating to privacy, please contact:

NovoPro (MyPeak Vitality Pty Ltd)
Unit 10/97 Wallsend Street, Kahibah NSW 2290, Australia
Email: digital@novopro.com.au