Building a university's first automation team
recurring annual savings from 11 automated processes
The Challenge
A large Australian university wanted to automate high-volume administrative work but had no automation capability of its own.
The Solution
In a previous university role, Kesley Kernes established the university's first Robotic Process Automation Centre of Excellence, recruited and led the team, introduced Agile delivery and managed the change with the business areas involved.
The Outcome
The program Kesley led automated 11 critical business processes, delivering $1.2 million in recurring annual savings.
Delivered by Kesley Kernes in a previous university role, not as a NovoPro engagement.
The client
A large Australian university with high volumes of repetitive administrative work spread across many business areas.
The challenge
The university could see the potential of automation but had no team, method or track record to deliver it. Business areas needed confidence that automation would work before committing their processes to it.
The approach
Start small, prove value, then scale. A Centre of Excellence gave the work a permanent home, a delivery method and a way to choose which processes to automate first.
The solution
Kesley established the university's first Robotic Process Automation Centre of Excellence, recruited and led a dedicated team, and introduced Agile delivery. He managed the change with each business area involved, so staff understood what was changing and why.
The results
The program automated 11 critical business processes, delivering $1.2 million in recurring annual savings. Its results were presented to senior leadership and at external forums. The same start small, prove it, then scale approach shapes how NovoPro picks and proves automation for small and medium businesses today.
Want results like these?
Start with a 15-minute Problem First Call and we'll work out where your biggest opportunity sits.
Book a Problem First Call